We want any order you send us to go through production without a hitch. We also want to give you the best service in the industry.

To help you to help us, in this endeavour, we've listed below our "Five Golden Steps" to service satisfaction. Stick to these and we'll pull out all the stops for you.

If there is anything that's unclear, if you need help or if you have any questions, please drop us an email or give us a call. We'll do our best to help.

• Confirm the job you want us to do
• Confirm the quantity you want
• Tell us your print requirements
• Let us know if you've any special packaging needs
• Tell us where you want them sent to, and when.

If you need to arrange payment or if there are big variations from the original quote we will confirm the exact final price with a Pro Forma invoice.

New Duplication jobs require a master. This is usually an original CD or DVD that you have tested and are confident works as you intend. If you send this original to us we can then use it as the basis for Duplication and ensure our duplicates are the same.

We do not recommend sending files for masters via FTP, Email or ISDN.

The quality of our printing is directly related to the quality of your artwork. To help you get the optimum we've provided you with comprehensive guidance on this website.

There are separate sections for CD & DVD Artwork which can be found in their respective menus. Also look at our FAQ section found in the 'about us' menu. An EPS or PDF file with 'fonts set to outline\curves' is usually fine if set up as per the guidance on the web site.

If you are having trouble sorting out your artwork we can help. Just drop us an email and we will advise you. We can make up your artwork for a fee if that is a better choice for you.

To help protect you from possible litigation from copyright owners we may ask you to complete an IPR form to confirm the ownership of the content on your master. If you are planning to produce music we will also need Clearance from MCPS - (t. 020 8378 7744).

We've introduced this procedure because Duplication companies are now becoming the target of litigation by the music and software industries in cases where product has been copied without permission from the copyright owners.

Our standard terms of trade are 'Cheque or BACS payment with order'.

We will provide a Pro Forma invoice to tell you how much the job will come to assuming that there are no changes during production.

We operate on a 'Cheque with order' basis as we've found that with even very large PLC companies it can take an excessive amount of time to receive our payment. We're a small company and non or late payment hurts us. Unless you have an active credit account with us, we will need to receive your payment prior to shipping your order.